FAQ

Install, billing, and common feature questions. Step-by-step: Tutorial.

How do I install?

In Shopify admin, open Apps, install ShopProof (已月星证), and approve access. Open it from your apps list to reach the merchant admin.

How does the free trial work?

New stores get 14 days free trial after install. When it ends, choose a plan under Subscription in the app to continue.

How are Monthly / Yearly billed?

See the pricing page. Choose Monthly or Yearly under Subscription in the app and approve the Shopify charge. Monthly every 30 days, Yearly annually. Shopify does not support quarterly app subscriptions.

How is AI customer service billed?

Basic AI is free for everyday chat and does not use shop balance. Advanced AI is optional: top up in the app and pay as you use it. Advanced credits are not included in the base subscription.

Why did advanced AI top-up fail?

Make sure your subscription is active. If it still fails, cancel and resubscribe in the app, then try again—or email support for help.

Emails are not sending?

Save SMTP under Mail in the app and send a test message first. Review requests and recovery emails use your configured mailbox.

What happens on uninstall?

Uninstalling deletes that shop’s App data permanently. Canceling a subscription without uninstall keeps data. See the Privacy Policy.

How do I contact support?

Email 1323961925@qq.com (QQ: 1323961925).